Frequently Asked Questions
Everything you need to know about your pet's favorite gear.
How do I determine the correct size for my pet?
We provide a detailed size chart on every product page. We recommend measuring your pet's neck, chest, and length, then adding 2-3cm for comfort.
What is your return and exchange policy?
We offer a 30-day return policy for unused items in their original packaging. Please contact our support team to initiate an exchange or refund.
How long does shipping take?
Orders are typically processed within 48 hours. Standard shipping usually takes 7-12 business days depending on your location.
Are your products machine washable?
Most of our beds and apparel are machine washable on a gentle cycle. Please check the specific care label on each product for detailed instructions.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times will be calculated at checkout based on your destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options like Klarna and Apple Pay.